FAQs

How can we help ?

  • How do I register?
  • I forgot my password
  • Can I change/cancel my order?
  • How can I check the status of my order?
  • How do I redeem my store credit/voucher?
  • Is there an additional shipping charge?
  • How long will it take for my order to reach me?
  • Will all the items in my order be shipped in the same box?
  • How do I know if an item is eligible for return?
  • What about my money?
  • What if I receive a damaged/defective/wrong product?
  • Contact our Customer Care Team
  • How long will it take to process my return?
  • What payment methods can I use?