FAQs

How can we help ?

  • How do I create an account on lovegen?
  • How do I register?
  • I forgot my password.
  • How can I check the status of my order?
  • How do I redeem my store credit/voucher?
  • How do I best view your site?
  • How can I join the Lovegen community?
  • How can I track my order?
  • Who can buy from lovegen.com?
  • How can I contact www.lovegen.com?
  • Can I change/cancel my order?
  • Is there an additional shipping charge?
  • How long will it take for my order to reach me?
  • Will all the items in my order be shipped in the same box?
  • How do I know if an item is eligible for return?
  • What if I receive a damaged/defective/wrong product?
  • What about my money?
  • How long will it take to process my return?
  • Do I need to pay shipping charges for any items returned to you by courier?
  • What payment methods can I use?
  • Is there any difference between the merchandise sold at lovegen.com and Lovegen physical stores?
  • How do I understand which size will fit me? Do you have size charts?
  • Where can I find / search a particular product?
  • Can I place an order for delivery to multiple addresses?
  • I want to change my delivery / shipping address, how can I change it?
  • When would the payment be deducted from my card account? Would I be charged as soon as I complete ordering online?
  • Can I pay in-store for a product bought online?
  • Is COD available?
  • Why my order gets cancelled by Lovegen?
  • What is Lovegen’s fair usage policy?
  • What is the T & C for e-voucher?
  • How can I get my order delivered faster?