At LoveGen, we aim to ensure a seamless experience, from purchase to post-delivery support. Please review our policy below to understand how returns and exchanges work.

Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order. All requests are subject to product condition and eligibility.

Exchange Policy

• The first exchange per order is free.
• Subsequent exchanges on the same order will be charged a ₹99 shipping fee per item. (to be discussed w pragma)
• Exchanges are applicable for a change in size or style. Any price difference must be paid by the customer. Refunds will be issued in store credit.

Return Policy

• Returns are accepted within 7 days of delivery. A ₹99 reverse shipping fee will be deducted from the refund amount.
• Prepaid orders are refunded to the original payment method within 5-7 business days after the item passes quality check after reaching our warehouse.
• Cash on Delivery (COD) & Partial Payment orders will be refunded via credit note, valid for 6 months from the date of issue.
• Products purchased on discount or during sale periods are not eligible for return.

Pickup Process

• Once your return or exchange is confirmed, our courier partner will attempt pickup within 3–4 working days.
• We offer up to two pickup attempts. If both are unsuccessful, the customer will be required to self-ship the item to our warehouse.

Conditions for Return or Exchange

• Products must be unused, unwashed, and in their original condition with all tags intact.
• Items that are found to be worn, washed, or damaged will not be eligible for return, exchange, or refund.